OTP Failure

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The OTP (One Time Password) is generally delivered within 2 minutes of entering the mobile number.

You may not have received the OTP because you may be in an area with poor network or connectivity. Please ensure that you are at a place where you are able to receive calls and SMSes.

If you still don’t receive the OTP, you may have to disable Do Not Disturb(DND) messages on your phone. Follow instructions below:

MTN Subscribers

Dial *196#
Choose Option 6 to Allow All

Airtel Subscribers

Dial *196#
Choose Language 1 or 2
Choose Option 9 To Allow All

For Other Networks please contact your Telecom Service Provider

Call us on 0785406686 or 0750309369 or Email customercare@prudential.ug

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System maintenance notice !

Dear Customer,
We are currently performing system maintainance.
As a result, the system is temporarily out of service.
This may also affect your ability to use our system.
We apologize for the incovenience, and we appreciate your patience and understanding.